GENERAL TERMS AND CONDITIONS OF USE
The company
TRIPTWIN operates an online platform that can be accessed through the website www.triptwin.com or from the
"Triptwin" mobile application that can be downloaded on IOS
(hereinafter collectively referred to as the "Platform"), through which it provides anyone who has
registered (hereinafter referred to as the "Users") with a best-prices reservation service, for rooms or
apartments (hereinafter referred to as the "Accommodation") in hotel establishments selected by Triptwin
(hereinafter referred to as the "Hotels").
Triptwin and the
Users are hereinafter individually or collectively referred to as a “Party” or “Parties”.
The purpose of
these General Terms and Conditions of Use of the Website (hereinafter referred
to as the “General Conditions of Use”) is to define the terms and
conditions of use of the services provided on the Platform to the Users
(hereinafter referred to as the "Services"),
as well as to define the rights and obligations of the Parties within this
framework.
They can be
accessed and printed at any moment from a direct link at the bottom of the
Platform's homepage.
They may be subject
to certain additional terms and conditions specific to certain Services. The
latter are hereby incorporated into the General Conditions of Use and, in the
case of any inconsistency between the General Conditions of Use and these
specific conditions, the latter shall prevail.
The Services are
operated by the company Triptwin, a simplified joint stock company with a registered capital of 1000 Euro, registered under number 822 894 820 with the Registry of Trade
and Companies of Paris, and whose head office is located at 11 rue de Grenelle, 75007 Paris, France
(hereinafter referred to as “Triptwin").
Triptwin may be
contacted through any of the following channels:
Postal Address: 11 rue de Grenelle, 75007 Paris, France
E-mail address: hello@triptwin.com
The Services may be
accessed, subject to certain restrictions that are set out and clearly
indicated on the Platform by:
-
Any individual having the full legal
capacity to be bound by these General Conditions of Use. Any individual who
does not have this full legal capacity can only access the Platform and the
Services with the agreement of their legal representative.
-
Any legal entity acting through an
individual having full legal capacity to contract for and on behalf of the
entity.
The Platform and
the Services are intended exclusively for private individuals and are not
intended for professional use, the latter being any use that is directly or
indirectly linked to regular salaried employment in any sector of industry and
trade.
By registering for
the Services, under the conditions provided for in the Article hereunder
"Registration on the Platform", Users declare that they are aware of
and expressly accept the contents of these General Conditions of Use.
These General
Conditions of Use can be accepted by checking a checkbox in the registration
form, and this acceptance can only be full and unequivocal, without
modification of any nature whatsoever.
Any conditional
acceptance shall be considered as null and void. Any User who does not accept
to be bound by these General Conditions of Use must not use the Services, or
access the Platform.
5.1 Registration by the User
To
access and use the Services, all Users are required to open an account with
Triptwin on the Platform following one of two procedures described below, the
choice of which is at Triptwin’s
discretion (hereinafter referred to as the "Account").
Each
User is required, depending on the choices proposed by Triptwin, and the User’s own preference where applicable,
to:
-
(i) Fill in a registration form provided
for this purpose on the Platform’s
home page, providing all required information, including their surname, first
name(s) and email address.
-
(ii) Choose a password.
-
(iii) Check, on the registration form, the
box "I have read and I accept the
General Conditions of Use".
Users hereby
acknowledge and accept that they must provide all information that is marked as
mandatory and they also acknowledge and accept that their email address shall
be used as their login ID on the Platform. If a User registers using the mobile
application, they acknowledge and accept that their phone number shall be used
as their login ID. Users can change their password at any time on the
"Settings” tab of
their “Account”. They are advised to change their
password regularly.
OR
-
Register on the Platform through one of the
third-party social networks suggested by Triptwin on the Platform homepage.
-
Check the box "I have read and I accept the General Conditions of Use".
Users
who wish to register on the Platform in this way acknowledge and agree that
they must be already registered on the chosen social network. They must use
their login credentials for this social network to register on the Platform
using the appropriate social network connection button. Users agree to provide
Triptwin with any additional information requested by the latter. Users
expressly authorize Triptwin to access and retrieve the personal information
and usage data of their account on the third party social network in question.
5.2 Guarantees
relating to the information provided
5.2.1 Users guarantee Triptwin that the
information provided by them on the registration form or on the third party
social network is accurate, up-to-date and sincere and is not misleading in any
way.
Users
agree to inform Triptwin without delay of any changes in said information at
the contact address indicated in the Article "Operator
of the Platform and Services” of these General Conditions of Use.
They agree to update this information in their Personal Space in the event that
any of it should change in order to continuously meet the above-mentioned
criteria.
Users
are hereby informed and accept that the information provided by them for the
creation or update of their Account is valid as proof of their identity.
Details entered by Users shall be binding upon confirmation.
5.2.2 Registration on the Platform shall open an
Account and allocate a personal space in a format and according to the
technical means that Triptwin deems most appropriate to provide the Services
(hereinafter referred to as the “Personal
Space”').
Users can access
their Personal Space by logging in using their login credentials.
Users
agree to use the Services themselves personally and agree not to allow any
third party to use them on their behalf, unless accepting full responsibility
for the consequences.
In
the same way, Users are responsible for keeping their login credentials
confidential. Users must contact Triptwin immediately, through any of the
channels mentioned in the Article “Operator
of the Platform and Services”,
if they notice that their Account has been used without their knowledge. Users
acknowledge Triptwin's right to take all measures it deems appropriate in a
case such as this.
When
using the Services, Users are prohibited from monetizing, selling,
transferring, exchanging and, more generally, trading all or part of the
Services or any of the information, texts, images, and other contents used on
the Platform, by Triptwin and/or the Hotels.
Users
have access to the following Services in a format and according to the
technical means that Triptwin deems the most appropriate.
7.1 Defining User preferences
Users
have the possibility to let Triptwin know of their preferences regarding the
sort of travel conditions they like, by filling out the questionnaire provided
by Triptwin on the Platform.
Once
Users have filled in the questionnaire, this information shall allow Triptwin
to propose reservations to Hotels that correspond as much as possible to the
Users’ expectations
and preferences, and this under the conditions defined below. The Accommodation
shall also be ranked in order of preference, in accordance with the criteria
provided in the travel conditions mentioned above.
7.2 Searching for Accommodation
Once
registered, Users may start searching for Accommodation in a Hotel at the
destination and dates of their choice.
To
do this, Users must fill in information relating to their search on the form
provided for this purpose on the Platform, including:
-
The destination they wish to travel to,
chosen from those proposed by Triptwin on the Platform.
-
The dates of the beginning and end of their
trip.
Users
must also answer three questions asked by Triptwin on the Platform, namely:
-
How they intend to travel (alone, as a
couple, as a family, with friends)
-
Their budget
-
The occasion for which they shall be
travelling.
Once
all of the information has been filled in, Users can access a database through
which Triptwin provides them with a list of Hotels offering available
Accommodation at the requested dates (hereinafter referred to as the "Database"). Where appropriate,
Hotels are listed in the Database, taking into account the Users’ preferences as indicated on the
Platform, under the conditions set out in the Article "Defining User
Preferences" above.
Users
are hereby informed and accept that their request cannot be processed if they
do not provide all the requested information.
As
an exception to this rule, a User may decide not to mention the destination
they wish to visit. In this hypothesis, they undertake to answer two additional
specific questions asked by Triptwin on the Platform. Triptwin shall then
present the User with a Database containing a list of Hotels in destinations
that Triptwin would judge most appropriate according to that User’s profile, which Users acknowledge
and accept.
Users
are informed that a maximum of five (5) Hotels may be proposed in the Database.
7.3
Access
to Hotel profile pages
Users
have access to the profile pages of the Hotels which are proposed to them in
the Database (hereinafter referred to as the "Profiles").
Profiles provide Users with
comprehensive information about:
-
The Hotels
-
Their level of service and comfort
-
Their location
-
The services they offer and in particular
the characteristics of the Accommodation, their availability and their nightly
price
-
The average rating given to them by other
Users who have previously made a reservation
-
As well as any comments they may have made.
This information allows Users to
make their choice regarding the Hotel and the Accommodation that they wish to
retain for their reservation.
Users
also have the option to identify the Hotels that they prefer among those
proposed in the Database. They can identify a Hotel in this way by marking the
Hotel as a “favourite”.
Hotels
identified in this way shall be listed on the Platform within a specific
section that Users can access, called the "Wishlist".
7.4 Reserving an Accommodation
Users
may reserve Accommodation on the Platform (hereinafter referred to as the
"Reservation").
To
do this, a User must select the Hotel and the Accommodation that they wish to
reserve for the travel dates they are interested in.
The
User can access the summary of their Reservation and correct any errors in the
information they provided at any time, as long as they have not yet validated
the reservation. Once they have checked their shopping cart, the User can
validate their Reservation, accept the General Conditions of Use of Sale of the
Hotel and proceed to the payment stage of the reservation using the Platform,
in accordance with the provisions of the Article "Financial
Conditions" below.
Validation
of the Reservation under these conditions sends the Reservation to the chosen
Hotel.
Triptwin
shall send a confirmation email to the User as soon as possible, summarizing
the details of the Reservation.
7.5 Managing and tracking Reservations
Users
have access, in their Personal Space, to a tool allowing them to manage and
track their Reservations.
They
can consult their past and future Reservations.
Users
acknowledge and accept that they are bound by the specific cancellation
conditions provided for in the Hotel's internal regulations.
7.6 Rating the Hotels
At
the end of each Reservation, Triptwin sends an alert to the User, through any
pertinent channels, inviting them to rate the Hotel and potentially add a
detailed comment.
Users
are informed that they shall be able to assign a rating to a Hotel on a scale
of 1 to 5, according to the quality of the Hotel's services, to its compliance
with the level of service and comfort advertised on its Profile, as well as the
Hotel’s
general setting.
7.7 Other Services
Triptwin
reserves the right to propose any other Service that it deems appropriate, in a
format and according to the technical means that it deems the most appropriate
for providing such Service.
8.1 Price of Services
The
Services are provided to Users free of charge, provided that Users exclusively
assume their own Internet access charges and communications costs.
8.2 Accommodation Prices
The
prices for Accommodation are those displayed on the Platform at the time of the
Reservation. Unless otherwise stated, they are expressed in Euro and are
inclusive of taxes.
The
prices are determined unilaterally and at the discretion of the Hotels, subject
to the Best Price Guarantee as stipulated below.
8.2.1 Best Price Guarantee
The
Hotels undertake to determine prices for their Accommodation that are equal to
or less than the prices it applies on its own website for the same
accommodation at the same level of service and for a reservation on the same
dates (hereinafter referred to as the "Best Price Guarantee").
Triptwin
invites Users to send them any complaints concerning any dispute or difficulty
they may encounter related to the Best Price Guarantee, under the conditions of
the Article "Complaints" below.
Triptwin
undertakes to send the Hotels any complaints issued by Users concerning the
non-respect by the Hotel of the Best Price Guarantee.
8.2.2 Price revisions
Accommodation
prices may be subject to revision by any Hotel at any time, at their sole
discretion. The revised price must
respect the Best Price Guarantee.
8.2.3 Payment for Accommodation
Users
are informed and accept that for the purpose of payment for Accommodation,
Triptwin sends the Hotel in question the reserving User’s bank details, as they were provided
on the Platform. The bank details are sent to the Hotel in an encrypted manner
so that Triptwin has no access to this information at any time.
Users
acknowledge and accept that Hotels are responsible for debiting and collecting
monies owed for Accommodation, Triptwin not being a party to the transaction
between the Hotels and the Users.
8.3.4 Invoicing
Invoices
shall be issued for payments for Accommodation and sent to Users through any
channels deemed pertinent by Triptwin.
8.3 Cancellation
Users
acknowledge and accept that the conditions of cancellation for Reservations are
determined and managed by the Hotels themselves. These conditions shall be
stipulated on the Hotels’ individual
Profiles, on the confirmation email sent by Triptwin to the User when a
Reservation is validated and/or in the General Terms & Conditions of Sale
of the Hotel.
Users
expressly acknowledge and accept:
(i)
That data collected on Triptwin's Platform
and computer equipment attest to the reality of the transactions performed
within the framework of these General Conditions of Use
(ii)
That such data constitutes the only form of
proof admitted between the Parties.
Users
can access this data in their Personal Space.
Pursuant
to the provisions of Article L221-28 12° of the French Consumer Code, Users
acknowledge and accept that they do not have the right of withdrawal after
validating a Reservation.
Without
prejudice to other obligations provided for in these General Conditions of Use,
Users undertake to respect the following obligations:
11.1 Users agree, in their use of the Services,
to respect and abide by all laws and regulations in force and not to violate
public order or infringe the rights of any third party.
11.2
Users acknowledge having read on the
Platform, and understood, the specifications and constraints, particularly of a
technical nature, of the entire range of Services. Each User is solely
responsible for their use of the Services.
11.3
Users are hereby informed and accept
that implementation of the Services requires that they be connected to the
Internet and that the quality of the Services depends directly on this
connection, for which Users shall be individually and solely responsible.
11.4 Users are also solely responsible for the
relations they may form with the Hotels and for the information they may share
with the latter within the framework of the Services. Users must exercise
appropriate caution and good judgement in these relations and exchanges. Users
also undertake, in these exchanges with the Hotels, to respect the usual rules
of politeness and courtesy.
11.5 Users agree that the Services are for
strictly personal use only. They therefore undertake not to transfer, assign or
lease in any way all or part of their rights or obligations herein to any third
party.
11.6 Users agree to provide Triptwin with all
information necessary for the proper performance of the Services. More
generally, Users agree to actively cooperate with Triptwin with a view to
ensuring the proper performance of these General Conditions of Use.
11.7 Each User is solely responsible for the
contents of whatever nature (editorial or otherwise, including the image that
the User may choose to identify themselves with on the Platform), that they
post online within the context of these Services (hereinafter referred to as
the "Content").
Each
User guarantees Triptwin that they have all the necessary rights and
authorizations for the posting of this Content.
Users
undertake to ensure that this Content is legal, does not disrupt public order,
is not contrary to accepted standards of public decency, does not infringe any
third party rights or legal provision and/or regulation, and more generally, is
in no way likely to bring the civil or criminal liability of Triptwin into
play.
Users
therefore agree to refrain from posting online, in particular, but not limited
to:
-
Content that is pornographic, obscene,
indecent, shocking or unsuitable for a family audience, defamatory, slanderous,
or of a violent, racist, xenophobic or revisionist nature
-
Counterfeit Content
-
Content that is detrimental to the image of
any third party
-
Content that is false, misleading or
proposing or promoting unlawful, fraudulent or misleading activities
-
Content that could harm a third party's
computer system (such as viruses, worms, Trojan horses, etc.)
-
And more generally, any Content that is
likely to infringe on the rights of others or cause harm to others in any
manner or form.
11.8 Users acknowledge that the Services provide
them with an additional, but not an alternative, solution to the means and
methods they already use to achieve the same objective and that this solution
cannot be a substitute for these other means.
11.9 Users shall take all necessary measures to
back up through their own resources the information they deem necessary in
their Personal Space, as no copy of this information shall be provided to them.
Each
User guarantees Triptwin against any claims, demands, actions and/or grievances
whatsoever, that Triptwin could incur as a result of a breach by the User in
question of any one of the User’s
obligations or guarantees under these General Conditions of Use.
Users
agree to compensate Triptwin for any prejudice that the latter would be subject
to, and to pay any costs, liabilities, charges and/or convictions that the
latter could incur, as a result of such a breach.
13.1 It is strictly prohibited to use the
Services to the following ends:
-
Carrying out activities that are unlawful,
fraudulent or infringe on the rights or the security of others
-
Violating public order or any local
policies or laws
-
Hacking into the computer system of a third
party or any activity aimed to harm, control, interfere or intercept all or
part of a third party's computer system, violating its integrity or its
security
-
Sending unsolicited emails and/or
prospecting or commercial canvassing
-
Tampering with the aim to improve
referencing of another website
-
Assisting or inciting, in any manner or
form whatsoever, the carrying out of one or more of the actions or activities
described above
-
And more generally, any action that uses
the Services for any other purpose than that for which they were intended.
13.2 Users are strictly prohibited from copying
and/or using for their own purposes or those of a third party, the concept,
technology or any other component of Triptwin's Platform.
13.3 Also strictly forbidden are: (i) any
behaviour that would interrupt, suspend, slow down or prevent continuity of the
Services, (ii) any hacking or attempts to hack into Triptwin's IT systems,
(iii) any hijacking of the Platform's system resources, (iv) any acts that
would place a disproportionate load on the Platform's infrastructure, (v) any
attempts to breach the Platform's security and authentication structures, (vi)
any acts that could infringe on the rights or financial, commercial or moral
interests of Triptwin or of the users of its Platform and finally, generally,
(vii) any breach of these General Conditions of Use.
13.4 It is strictly prohibited to make money
from, sell or transfer all or part of one's access to the Services or to the
Platform, or to the information that is hosted and/or shared on the Platform.
In
the event of a breach by a User of any of the provisions of these General
Conditions of Use or more generally, of any infringement by a User of any laws
and regulations in force, Triptwin reserves the right to take any measures it
deems appropriate and in particular:
(i)
To suspend or terminate access to the
Services for any User who has breached any provision or infringed any law or
regulation, or who has participated in this breach or infringement
(ii)
To delete all content the latter had placed
online on the Platform
(iii)
To publish on the Platform any related
informational message that Triptwin deems useful
(iv)
To inform any relevant authorities
(v)
To engage any legal proceedings.
In the event that a
User breaches an essential obligation arising from these General Conditions of
Use, Triptwin reserves the right to terminate that User's access to all or part
of the Services, effective immediately, by letter or email. Termination shall
take immediate and full effect at the date that Triptwin sends the User in
question written notification as per the present clause. This automatically,
and without prior formal notice, brings about the deletion of the User's
Account without prejudice to the other consequences potentially incurred
through the application of these General Conditions of Use.
15.
Hosting
Triptwin undertakes
to ensure, in terms of an obligation of means, the hosting of the Accounts, as
well as any content posted online by the Users in their Accounts in accordance
with the practices of the profession and industry standards, on its own servers
or those of a professional hosting provider, carrying out its activity in
accordance with the practices of the profession and industry standards.
In this context,
Triptwin undertakes to provide Users with adequate storage and processing
capacities within the framework of the Services and in accordance with the
practices of the profession and industry standards.
Triptwin undertakes
to implement all technical means necessary, in compliance with industry
standards, to ensure the security of and access to the Services, pertaining to
the protection and monitoring of the infrastructures, the control of physical
and/or virtual access to such infrastructures, and the implementation of
detection, prevention and recovery measures to protect servers from malicious
acts.
Triptwin
also undertakes to take all necessary precautions, with regard to the nature of
the data and the risks involved in the automated data processing used for
accessing the Services, in order to protect the data, and in particular, to
prevent the data from being distorted, damaged or accessed by any unauthorized
third parties.
16.1 Triptwin undertakes to provide the Services
with diligence and in compliance with trade practices, specifying that it has
an obligation to provide means, but this without any obligation of result, and
this is expressly acknowledged and agreed by Users.
16.2
Triptwin acts as a broker in that it makes
available to Hotels and Users the tools and technical means allowing them to
connect through the Platform. Triptwin's liability is limited to the provision
of these means, as described hereto, and to enabling the interaction of Users
and Hotels.
Triptwin acts in its own name and
does not execute any legal act in the name of or on behalf of Hotels or Users,
who establish contracts directly between themselves.
Triptwin
is not a party to contracts concluded between Hotels and Users and cannot under
any circumstances be held liable for any difficulties which may arise in the
conclusion or execution of these contracts. The Hotels are solely responsible
for the proper execution of the rental agreement with regard to the Users, as
well as for the quality and the conformity of the Accommodation and services
proposed in their description on the Profiles.
In
particular, Triptwin does not guarantee the completion of the transactions or
the execution of the contracts concluded between the Hotels and the Users.
Consequently, and in particular, Users acknowledge and accept that Triptwin
cannot be help liable for for any situation of overbooking of a Hotel.
Triptwin
provides no warranty regarding (i) the conformity of the Profiles with regard
to applicable laws and regulations, or (ii) the conformity of the Accommodation
and services with all legal and regulatory provisions.
However,
in an effort to constantly improve the quality of the Services, Triptwin
invites Users to submit all comments and information that they may wish to
bring to its attention concerning the quality of the Services provided through
the Platform.
16.3
Triptwin has no knowledge of the Content
posted online by Users within the context of the Services, and shall not
moderate, select, check or monitor in any way this Content and with regard to
which Triptwin only intervenes in the role of hosting provider.
Consequently,
Triptwin cannot be held liable for Content whose authors are third parties, and
any potential claims should be made firstly to the author of the Content in
question.
Any
Content that causes prejudice to a third party can however be the subject of a
complaint to Triptwin within the conditions defined in Article 6 I 5 of the
French law No. 2004-575 on Security in the Digital Economy of 21st June
2004, Triptwin reserving the right to take the measures set forth in the
Article “Sanctions
for Breaches”.
16.4
Triptwin agrees to regularly check that the
Platform is operational and can be accessed. To this end, Triptwin reserves the
right to interrupt access to the Platform momentarily for maintenance purposes.
In the same way, Triptwin shall not be held liable if the Platform is ever
momentarily difficult (or impossible) to access, the causes of these
circumstances being outside its control, force majeure, or due to any
disruption in the telecommunications network.
16.5
Triptwin does not guarantee to Users (i)
that the Services, which are subject to constant research to improve their
performance and progress, will be totally free of errors, faults or defects,
(ii) that the Services, being standard and not offered specifically to any one
given User according to that User’s
own personal constraints, shall specifically meet that User’s needs or expectations.
16.6
In any event, any liability that could be
incurred by Triptwin within the framework of this agreement is expressly and
solely limited to direct actual damages suffered by Users.
17. Complaints
In
the case of acts committed by a Hotel that are prejudicial to a User, the
victim User may submit a complaint to Triptwin by post or by email to the
address given in the article "Operator of the Platform and Services",
after having previously sought an amicable solution with the Hotel in question.
The
complaint must include:
-
The date the complaint is sent
-
The identity of the complainant User
(surname, first name, email address and contact telephone)
-
The identity of the Hotel causing the
prejudice (company name, SIRET number, address of its head office, email
address and contact telephone)
-
A description of the facts in dispute
accompanied, where appropriate, by a link to the web page where the facts can
be proven
-
As well as a copy of the correspondence
addressed to the infringing party seeking an amicable solution.
Triptwin
will freely take all measures it deems appropriate, without obligation on its
part, and/or pass the complaint on to the appropriate authorities.
Users
shall make it their own personal business should they decide to engage any
legal proceedings against a Hotel, before any court of law, for any prejudices
caused by the latter.
The
systems, software, structures, infrastructures, databases and content (text,
images, graphics, music, logos, trademarks, databases, etc.) used by Triptwin
on the Platform, are protected by all applicable intellectual property rights,
or rights for the creators of databases.
Any
dismantling, decompilation, deciphering, extracting, reusing, copying and, more
generally, any reproduction, representation, publishing or use of all or part
of any these items, without Triptwin's authorization, is strictly prohibited
and could lead to prosecution.
Triptwin
practises a policy of protection of personal data, the characteristics of which
are detailed in the document "Charter
concerning the protection of Users’ personal data",
which Users are expressly invited to read on the Platform.
Triptwin
reserves the right to insert advertising or promotional messages on any page of
the Platform and in any communication with Users, in a format, and according to
the conditions, that Triptwin deems appropriate.
Triptwin
can in no way be held liable for the technical availability or unavailability
of Internet sites or mobile applications operated by third parties (including
its potential partners), which Users would access through the Platform.
Triptwin
shall not be liable for content, advertisements, products and/or services
available on such third-party sites or mobile applications and Users are hereby
reminded that these sites are governed by their own terms and conditions of
use.
Triptwin
shall not be liable for any transactions conducted between Users and any
advertisers, professionals or salespersons (including its potential partners)
to which Users may be oriented through the Platform and shall not take part in
any disputes whatsoever with these third parties, particularly concerning the
delivery of products and/or services, guarantees, declarations or any other
obligations whatsoever to which these thirds parties may be bound.
Subscription
to Services is taken out for a term of unlimited duration.
Users
can opt out of the Services at any time from their Personal Space.
Opting-out
is effective immediately, subject to the fulfilment of ongoing Reservations or
Reservations that have been made but not yet fulfilled. This shall cause the
automatic deletion of their Account.
In
addition, Triptwin reserves the right to terminate the registration of any
User, in the event of failure to comply with any of the provisions of the
General Conditions of Use, under the conditions set out in the article
"Sanction of Breaches".
23. Mediation
In
the event of a dispute relating to these General Conditions of Use, Users have
the option to contact a consumer ombudsman, free of charge, in accordance with
the Articles L612-1 of the French Consumer Code.
A
list of approved ombudsmen is available on the website of the Consumer
Ombudsman and can be accessed at the following address (site in French): http://www.economie.gouv.fr/mediation-conso.
Users
also have the option to file a complaint via the platform for Online Dispute
Resolution, which can be accessed at the following address:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
This
link is also accessible on the Platform, in the dedicated section.
In
the event of failure in the appointment of a mediator or in the mediation
itself, the most diligent party may refer the matter to a court of competent
jurisdiction in accordance with the terms of the article below.
Triptwin
reserves the right to amend these General Conditions of Use at any time.
Users
shall be informed of these amendments through any pertinent channel.
Any
User that does not agree with the amended General Conditions of Use must
opt-out of the Services according to the provisions set out in the Article “Term of Services, Opting out”.
Any
User who uses the Services after the entry into effect of the amended General
Conditions of Use shall be deemed to have accepted these amendments.
In
the event that these General Conditions of Use are translated into one or more
languages, the language of interpretation shall be French in the event of any
contradiction or dispute concerning the meaning of any one of their terms or
provisions.
These
General Conditions of Use are governed by French law.
In
the event of dispute concerning the validity, interpretation and/or application
of these General Conditions of Use, the Parties hereby agree that the courts of
Paris shall be the only competent jurisdiction capable of judging the dispute,
save conflicting mandatory rules of practice.
These
General Conditions of Use become effective on September 1st 2017